Refund policy

It our goal to provide top-quality products and a seamless experience for all our Woolie customers. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We will refund the full cost of the item, minus shipping costs. 

To start a return, you can contact us at shopwoolie@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Kindly note that there will be courier charges applicable. We will not be liable for any loss or damage incurred in the process of shipping item back to us. Items sent back to us without first requesting a return will not be accepted. 

Please contact us at shopwoolie@gmail.com for any question about returns. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Shipping costs will be covered for damaged goods.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.

Please note that we do not refund postage costs for your original order.